Why Choose Elder Family Matters

Our purpose is to enable healthy and happy elders and their families living as they wish to live

Since 2000, Elder Family Matters has established a reputation for providing exceptional care and support at home.

We celebrate independence and the status of our elders in our communities.

Our needs driven packages provide the highest quality care and companionship, and are unique to each person in our care.

We operate in the Wellington, Porirua, Kapiti, Horowhenua, Hutt Valley and Palmerston North Districts.

Call us on 0800 321789, or email us to talk about experiencing the Elder Family Matters' difference.

No obligation, free "in-home" assessment


For many, the family home is a symbol and provider of independence, memories and security.

Planning for care and support at home creates questions for everyone involved.

In our experience, talking these through in the home helps breakthrough concerns.

Let us work through your family’s needs and wishes at a free, no obligation in home assessment.

Call us on 0800 321789, or email us to book.

Introductory Session


Let us introduce you to our services and our carers with a no obligation introductory session (2 hours), at little or no cost*.

If you're not sure what support you and your family need, or perhaps you just don’t know if you’re ready – we understand!

Accepting and receiving care is a change that when managed well, can make a world of difference in everyone's life. Try us, you're in caring hands.

Call us on 0800 321789, or email us for further details.

* If you choose to continue with our services within 4 weeks of the introductory session, the 2 hour session is free of charge.

If you're not yet ready to receive care after the introductory session, the cost for this session is reduced.

What We Do

Our diverse range of services meets the needs of elder people in their own home, or the place they call home in a village or independent living environment.


Comprehensive Home Support


Support that enables you to live in the place you call home, the way you like.


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Providing companionship and outings whether you live at home or in an independent living environment.


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Post Hospital Support


Giving you, your families and medical staff the confidence and reassurance of the highest quality of care once you return home.


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Time out for the Primary Caregiver


Caring for your loved one as you do, while you take a break.


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Overnight Support


Comfort and security that assistance is on hand through the night.


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24 Hour Care


A realistic alternative to residential care, around the clock assistance designed specifically for you.


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Dementia Care & Support


Restorative care to help people with dementia to live an independent and full life at home.


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Palliative Care


Optimising the time left for people with a life limiting condition.


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How we work with you

How we work with you


We have a thorough, transparent end to end process which ensures your needs are met from the moment you make contact with us.



Read more about how we work with you and your famliy

Download our services sheet

Supporting You

Supporting the Code of Health and Disability Consumers Rights


We clearly understand the Code of Health and Disability Consumer’s Rights and all the services we provide satisfy these standards.

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0800 321 789

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